PKCasino Privacy Policy — Your Data, Protected

This Privacy Policy applies to all users of the PKCasino website and mobile interface, including registered account holders and visitors who have not registered. It covers all personal data collected through the platform, through communications with PKCasino support, and through any promotions or competitions PKCasino may run.

By using PKCasino, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with how PKCasino handles personal data, please do not use the platform.

1. Who We Are

PKCasino is an online gaming platform operating at pkcasino.click, serving players primarily in Pakistan. For the purposes of this Privacy Policy, PKCasino is the data controller — meaning we are the entity responsible for deciding how and why your personal data is collected and used.

You can contact PKCasino's data team at any time regarding privacy matters by emailing support@pkcasino.click with "Privacy" in the subject line. Queries are typically responded to within 48 hours.

2. Personal Data We Collect

PKCasino collects personal data in several ways — directly from you when you register or contact support, automatically through your use of the platform, and from third-party partners involved in payment processing and identity verification. Here is a breakdown of the categories of data PKCasino collects:

3. Why PKCasino Collects Your Data

Every piece of personal data PKCasino collects serves a specific, legitimate purpose. We do not collect data speculatively or "just in case." Here is why each category is needed:

• Registration data is needed to create and manage your PKCasino account, verify that you are an eligible player (age 18+), and communicate with you about your account.
• Identity verification data is required by PKCasino's Know Your Customer (KYC) obligations. Verifying your identity protects both you and the platform from fraud, money laundering, and underage gambling.
• Payment data is needed to process deposits and withdrawals in PKR, comply with anti-money-laundering regulations, and return winnings to the correct payment method.
• Usage data is used to maintain the platform, detect technical issues, identify responsible gaming concerns, and improve the overall experience for PKCasino players.
• Device and technical data is collected for security monitoring, fraud detection, and ensuring platform compatibility across the range of devices Pakistani players use.
• Communications data is kept to ensure continuity of support, resolve disputes, and maintain records of complaints and their outcomes.
• Preferences data is used to personalise your experience, apply responsible gaming tools you have chosen, and send relevant promotions where you have consented to marketing.

4. Legal Basis for Processing

PKCasino processes your personal data under one or more of the following legal grounds depending on the type of data and the purpose:

• Contractual necessity: Processing your registration data, payment details, and usage data is necessary to fulfil PKCasino's obligations to you as a registered player — including running your account, paying your winnings, and providing the games you play.
• Legal obligation: PKCasino is required to collect and retain certain data to comply with anti-money-laundering laws, KYC regulations, and financial record-keeping requirements. This processing is mandatory and cannot be opted out of while holding a PKCasino account.
• Legitimate interests: PKCasino processes certain data — such as security logs and fraud detection signals — on the basis of legitimate interests in maintaining a safe and fair platform for all players.
• Consent: Where PKCasino processes your data for marketing communications or optional analytics, we rely on your consent. You can withdraw this consent at any time without affecting your account.

5. Cookies and Tracking Technologies

PKCasino uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what you need to know about cookies on PKCasino:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language preference, and ensure that security features work correctly. You cannot opt out of essential cookies while using PKCasino.
• Analytics cookies: PKCasino uses analytics tools to understand which pages are visited most often, how long players stay on each section, and where technical issues occur. This data is aggregated and does not identify individual players. You can opt out of analytics cookies via the cookie settings on PKCasino.
• Preferences cookies: These remember settings you have chosen — such as your preferred language or display settings — so you do not have to reconfigure them each session.

PKCasino does not use advertising or retargeting cookies that track you across third-party websites. Our cookies are limited to the PKCasino platform itself.

6. How PKCasino Shares Your Data

PKCasino does not sell your personal data to any third party. We share data only in the specific circumstances described below, and only to the minimum extent necessary:

• Payment processors: Your payment details are shared with the relevant payment gateway (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, or card processing networks) only to the extent required to process your transaction. These providers operate under their own data security standards.
• Identity verification providers: If PKCasino uses a third-party KYC provider to verify your identity documents, your document scans and personal details are shared with that provider for verification purposes only. KYC providers are contractually prohibited from using your data for any other purpose.
• Game providers: Live dealer game studios and RNG game developers may receive minimal technical data (such as session identifiers) to operate their games within the PKCasino platform. They do not receive your personal or payment information.
• Legal and regulatory authorities: PKCasino may be required to disclose your data to law enforcement agencies, regulatory bodies, or financial intelligence authorities in response to a lawful order or as required by applicable law. PKCasino will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of PKCasino's business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer, and your data rights will continue to apply.

7. Data Storage and Security

PKCasino stores personal data on secure servers. The following security measures are in place to protect your data:

• Encryption in transit: All data passing between your device and PKCasino's servers is encrypted using 256-bit TLS/SSL. This applies to your login, any form submissions, and all API calls made by the platform.
• Encryption at rest: Sensitive personal data stored in PKCasino's databases is encrypted at rest. This means that even in the event of an unauthorised database access, the data cannot be read without the encryption keys.
• Access controls: Access to personal data is restricted to PKCasino staff who need it to perform their specific job functions. All access is logged and monitored. Staff who handle personal data receive regular data protection training.
• Security monitoring: PKCasino operates continuous security monitoring to detect and respond to potential intrusions, anomalous access patterns, or data breach attempts.
• Incident response: In the event of a data breach that poses a risk to your rights or freedoms, PKCasino will notify affected players and relevant authorities without undue delay.

No system is 100% immune to security threats. PKCasino's security measures are designed to reduce risk to an appropriately low level, but no absolute guarantee of security can be made. You also have a role to play — use a strong, unique password for your PKCasino account and do not share your login credentials with anyone.

8. How Long PKCasino Keeps Your Data

PKCasino retains your personal data for as long as it is needed for the purposes described in this policy, or as required by law. The following general retention periods apply:

• Account data: Retained for the lifetime of your active account plus a minimum of five years after closure, to meet financial record-keeping and anti-money-laundering requirements.
• Transaction data: Financial transaction records are retained for a minimum of five years from the date of the transaction, in line with regulatory requirements.
• Identity documents: KYC documents are retained for a minimum of five years after account closure.
• Support communications: Chat logs and email correspondence are retained for three years from the date of the communication.
• Marketing consent records: Records of your marketing consent or opt-out are retained for as long as they are relevant to demonstrate compliance.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

9. Your Data Rights

As a PKCasino player, you have the following rights regarding your personal data. To exercise any of these rights, contact PKCasino at support@pkcasino.click with "Data Rights Request" in the subject line. PKCasino will respond within 30 days.

• Right of Access: You can request a copy of all personal data PKCasino holds about you. PKCasino will provide this in a structured, readable format.
• Right to Correction: If any personal data PKCasino holds about you is inaccurate or incomplete, you can request that it be corrected. PKCasino will update incorrect records promptly.
• Right to Deletion: You can request that PKCasino delete your personal data. This right is subject to legal retention obligations — for example, PKCasino cannot delete financial records it is legally required to keep, but will delete data that is no longer needed.
• Right to Object: You can object to PKCasino processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Portability: You can request your personal data in a machine-readable format (such as CSV) that allows you to transfer it to another platform or service provider.
• Right to Restrict Processing: In certain circumstances — such as while a dispute about data accuracy is being resolved — you can request that PKCasino pause processing of your data without deleting it.

If you are unsatisfied with PKCasino's response to a data rights request, you have the right to escalate your complaint through the formal complaint process described in the Terms and Conditions.

10. Children's Privacy

PKCasino is strictly an 18+ platform. PKCasino does not knowingly collect personal data from anyone under the age of 18. If PKCasino discovers or is notified that an account belongs to a person under 18, that account will be immediately suspended, all personal data associated with it will be deleted (or retained only to the minimum extent required by law), and any deposits will be returned to their source.

If you believe a person under 18 has created a PKCasino account or is using your device to access PKCasino, contact PKCasino support immediately at support@pkcasino.click. PKCasino takes underage access extremely seriously and will act on any credible report without delay.

PKCasino also recommends that account holders use parental controls on shared devices to prevent minors from accessing online gaming platforms, including PKCasino.

11. Marketing Communications

PKCasino may send you promotional emails or SMS messages about new games, bonuses, tournaments, and other offers relevant to your account. These communications are sent only where you have consented to receive them — either at registration or by updating your preferences in your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any PKCasino marketing email
• Replying "STOP" to any PKCasino marketing SMS
• Updating your notification preferences in your PKCasino account settings
• Contacting PKCasino support and requesting removal from all marketing lists

Opting out of marketing will not affect transactional communications — PKCasino will still send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts, as these are necessary for operating your account.

12. Changes to This Privacy Policy

PKCasino reviews this Privacy Policy periodically and updates it as required to reflect changes in how we process data, new legal requirements, or changes to the platform. When material changes are made to this policy:

• Registered PKCasino players will be notified by email at least 7 days before the changes take effect.
• An on-site notification will be shown in the PKCasino platform lobby.
• The "last updated" date at the top of this page will be revised to reflect the most recent update.

Continued use of PKCasino after the effective date of any Privacy Policy update constitutes acceptance of the updated policy. If you do not accept changes to the Privacy Policy, you should close your account before the changes take effect. For instructions on closing your account, contact PKCasino support.

Minor changes — such as clarifications that do not alter the substance of how data is processed — may be made without advance notice. PKCasino recommends bookmarking this page and checking it periodically.

13. Contact PKCasino About Privacy

For any questions, concerns, or requests related to your personal data and PKCasino's privacy practices, please contact us using the details below. PKCasino takes all privacy queries seriously and responds to all data-related requests within 30 days.

If your privacy concern relates to a data breach or potential misuse of your personal data, please mark your message as urgent and PKCasino will prioritise your request.